Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it.
  • It must include all original packaging.
  • International orders are not eligible for returns.

If your return is due to an error on our part, we’ll take prompt steps to make it right.

How to Start a Return

  1. Go to your order acknowledgement (sent to your email or phone).
  2. Click “View Your Order.”
  3. On the order page, select “Request Return.”

Alternatively, contact us directly:

We can initiate the return process on your behalf.

Note: Items purchased through our eBay store must be returned through eBay to receive a full refund.

If your return is accepted, we’ll send a prepaid return shipping label if the reason for return is our fault (e.g., wrong or damaged item).

If you ordered the wrong item, you’ll need to pay for your own return shipping.

Once approved, we’ll email you instructions on how and where to send your package.

Items sent back without a prior return request will not be accepted.

You can always reach out with any return questions — we’re happy to help!

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective or damaged, or
  • You received the wrong item.

We’ll review your claim and make it right as quickly as possible.

To verify your claim, photos or videos of the damage are required.

Important:

  • If your item is damaged upon opening, do not remove it from its original packaging (you may open the outer shipping box).
  • If damage or defects are noticed after installation or attempted installation, contact us right away for assistance.

Refunds and Exchanges

Once your return is received and inspected, we’ll notify you if your refund or exchange is approved.

Refunds

If approved, a refund will be issued to your original payment method within 24 hours.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

Exchanges follow the same process as refunds, but instead of a refund, you’ll receive the replacement item.

Exchanges are available for:

  • Items of equal value, or
  • Wrong/damaged products.

Lost or Misdelivered Packages

If your package was lost in transit or delivered to the wrong address through no fault of your own, we’ll file a claim with the carrier to investigate.

If the carrier confirms the package was lost or misdelivered, we’ll make every effort to recover and deliver it to you.

If the item cannot be located after the investigation:

  • You’ll be offered either a full or partial refund, or
  • A replacement, depending on the item’s value and availability.

If the package was delivered to the wrong address due to an incorrect address provided by the customer, we’ll still file a claim with the carrier; however, no refund or replacement will be issued in that case.