• Cancellations or modifications must be requested within 24 hours of payment.
  
• Items may ship before the 24-hour window has elapsed.
  
• Once an order has shipped, no changes can be made.
  
• After 24 hours, changes cannot be guaranteed, as the order may already be in processing or transit.
  

Yes, our manufactures offer warranty (this will be handled on a case to case bases due to the fact that we work with many different manufactures and their warranties may vary). Contact us if you have any questions.

Request a price match by reaching out through our Contact Us page, email, or phone. When submitting your enquiry, select “Price match” as the reason for contact.

• Price matches are valid only before purchase and cannot be retroactively applied.
• Price matches cannot be combined with other promotions, coupons, or discounts.
• Management reserves the right to decline a price match at its discretion.

Free Domestic Shipping

We offer free shipping and handling within 1–3 business days (excluding holidays) on most orders within the mainland United States.

Additional shipping charges may apply for orders shipped to Hawaii, Alaska, and U.S. territories.

International Shipping

We ship internationally to the following countries:

Australia, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, the Netherlands, New Zealand, the Philippines, Portugal, Slovakia, Slovenia, South Africa, South Korea, Spain, and the United Arab Emirates.

Additional international shipping costs may apply.

Import Duties & Taxes

International buyers are responsible for any import duties, VAT, and customs fees assessed upon delivery. These costs are not included in the item price or shipping charges.

Expedited Shipping

Expedited domestic shipping is available. While most expedited orders arrive on time or by the following day, delivery times cannot be guaranteed due to potential carrier delays, weather conditions, or other unforeseen issues.

We are not responsible for carrier delays, and shipping costs will not be refunded due to delays outside our control.

Please note that a one-business-day handling time may apply if an order is placed after shipments have already been sent out for the day.

Cancellations & Order Changes

Requests for cancellation or modification must be submitted within twenty-four (24) hours of payment. Orders may ship prior to the expiration of this period. Once an order has shipped, it is final and cannot be changed. Requests submitted after 24 hours are not guaranteed due to processing or transit status.

Customer Support

For questions or assistance, feel free to email us at contact@muscleroad.com or call us at 951.268.4104.

You can track orders through "View/Track Orders" page on our site or feel free to contact us for more tracking info.

We ship internationally to the following countries:

Australia, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, the Netherlands, New Zealand, the Philippines, Portugal, Slovakia, Slovenia, South Africa, South Korea, Spain, and the United Arab Emirates.

Additional international shipping costs may apply.

Please note: International buyers are responsible for any import duties, VAT, and customs fees upon delivery. These costs are not included in the item price or shipping charges.

If your package was lost in transit or delivered to the wrong address through no fault of your own, we will file a claim with the shipping carrier to investigate the issue. If the carrier confirms that the package was lost or misdelivered, we’ll make every effort to recover and deliver it to you.

If the item cannot be located after the investigation, we will offer you either a full or partial refund or a replacement, depending on the item’s value and availability.

If the package was delivered to the wrong address due to an incorrect address provided by the customer, we will still file a claim with the carrier; however, no refund or replacement will be issued in this case.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Our Return Guidelines

Item Condition

Items must be returned in the same condition in which they were received — unused, undamaged, and complete.

Original Packaging

All original packaging must be included and should be in good condition.

If the packaging is significantly damaged or incomplete, a restocking fee of up to 10% may be applied.

International Orders

International orders are not eligible for returns. However, we may offer a partial refund depending on the situation.

Note: If your return is due to an error on our part, we will take prompt steps to make it right.

How to Start a Return

1. Go to your order acknowledgement (sent to your email or phone).
   
2. Click “View Your Order.”
   
3. On the order page, select “Request Return.”
   

Alternatively, contact us directly:

• Email: contact@muscleroad.com
  
• Phone: (951) 268-4104
  

We can initiate the return process on your behalf.

Note: Items purchased through our eBay store must be returned through eBay to receive a full refund.

If your return is accepted, we’ll send a prepaid return shipping label.

For returns resulting from customer error—such as ordering the wrong item or a change in preference—the customer is responsible for all return shipping costs. The cost of return shipping will be deducted from the refund amount.

Once approved, we’ll email you instructions on how and where to send your package.

Items sent back without a prior return request will not be accepted.

You can always reach out with any return questions — we’re happy to help!

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged.
  
• You received the wrong item.
  

We’ll review your claim and make it right as quickly as possible.

To verify your claim, photos or videos of the damage are required.

Important:

• If your item is damaged upon opening, do not remove it from its original packaging.
  
• If damage or defects are noticed after installation or attempted installation, contact us right away for assistance.
  

Refunds and Exchanges

Once your return is received and inspected, we’ll notify you if your refund or exchange is approved.

Refunds

If approved, a full refund will be issued to your original payment method within 24 hours, minus any applicable fees, provided the item meets our return requirements and condition guidelines. Items that do not meet these standards may be eligible for a partial refund or, in cases of damage or excessive use, no refund at all.

It may take additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

Exchanges follow the same process as refunds, but instead of a refund, you’ll receive the replacement item.

Exchanges are available for:

• Items of equal value.
  
• Wrong/damaged products.
  

Lost or Misdelivered Packages

If your package was lost in transit or delivered to the wrong address through no fault of your own, we’ll file a claim with the carrier to investigate.

If the carrier confirms the package was lost or misdelivered, we’ll make every effort to recover and deliver it to you.

If the item cannot be located after the investigation:

• You’ll be offered either a full or partial refund.
  
• A replacement, depending on the item’s value and availability.
  

If the package was delivered to the wrong address due to an incorrect address provided by the customer, we’ll still file a claim with the carrier; however, no refund or replacement will be issued in that case.

Exchanges follow the same process as refunds. However, instead of receiving a refund, you’ll be sent the product you wish to exchange for. Exchanges are valid only for items of equal value (any remaining balance must be paid) or for items that are incorrect or damaged.

We accepts a wide variety of payment options for your convenience. We currently accept Shop Pay, Google Pay, PayPal, and Venmo for quick and secure digital checkout. We also accept major credit and debit cards including Visa, Mastercard, American Express, and Discover. Additionally, we support other international and regional payment networks such as Diners Club, Elo, JCB, and UnionPay.

Yes, go to the footer of our website and select your currency.

To create an account you can click here or on the silhouette on the top right hand conner of the header. Login with your desired email and you will be sent a pin number to your inbox; use that pin number to login. Alternatively you can use your "shop account" to login as well.

Please click here or call us at 951.268.4104 if you need assistants in Spanish.