Help Center

Orders

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. (Money back guarantee

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging with a valid reason for return.

To start a return, go to your order acknowledgement (the page sent to your email/phone number) and click on "View your order". Once on the order page select "Request return". Alternatively you can start a return by contacting us at contact@muscleroad.com or calling us at 951. 268.4104 and we can initiate the return process on your behalf. (Items purchased from our eBay page must be returned through eBay to receive a full refund)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us if you have any return questions!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 24 hours. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us.

What payment methods do you accept?

We accept all major payment services.

Can I change or cancel my order?

Yes, as long as it hasn't shipped yet!

Capabilities

Automotive

We are here to help with all your performance and restoration needs. We stock a huge inventory of parts for your Chevrolet, GMC, Ford, Pontiac, Dodge, Plymouth, Toyota, Nissan and more! With a wide selection for various makes and models, any part can be special ordered and direct shipped to your door. We are also able to source and manufacture parts, please contact us and we will see how we can help!

Heavy Commercial

We carry a large selection of parts for heavy commercial vehicles, including semi-trucks, trailers, and straight trucks. We have the capacity to accommodate fleets of all sizes, ensuring they receive the high-quality parts needed to meet operational demands.

Agriculture

We provide agricultural vehicle parts with an extensive selection for John Deere , Skid-Steers, IH Tractors, New Holland, and more. Please bare with us as we are still in the process of uploading our agricultural inventory to our site.

Do you offer warranties on your products?

Yes, our manufactures offer warranty (this will be handled on a case to case bases). Contact us if you have any questions.

Shipping

What is your shipping policy?

We offer free 1 to 3 day shipping and handling (excluding weekends and holidays) on most orders anywhere in the mainland United States (Additional cost may be added for orders to Hawaii/Alaska and U.S. territories).

We do ship internationally but additional cost may also be applied through our website; for FREE international shipping please go to our eBay page where eBay's international program allows us to ship almost anywhere in the world with no additional shipping cost to you (click here). 

Email contact@muscleroad.com or call us at 951.268.4104 if you have any questions! 

Do you ship internationally?

Yes, you can order through our eBay site where we offer free shipping with eBay international or you can order through our website (additional cost may be applied).

How can I track my order?

You can track orders through "View/Track Orders" page on our site or feel free to contact us for more tracking info.

Account

How do I create an account?

To create an account you can click here or on the silhouette on the top right hand conner of the header. Login with your desired email and you will be sent a pin number to your inbox; use that pin number to login. Alternatively you can use your "shop account" to login as well.


Still need help or have questions? Get in touch.