To request a cancellation or modification, please contact us by phone, email, or through our contact form.

Requests must be submitted within 24 hours of payment. Please note that orders may ship before the 24-hour window has elapsed.

Once an order has shipped, no changes or cancellations can be made.

Requests submitted after 24 hours cannot be guaranteed, as the order may already be processing or in transit.

Yes, our manufacturers offer warranties. Warranty claims are handled on a case-by-case basis, as we work with several different manufacturers and their warranty policies may vary. Please contact us if you have any questions.

To request a price match, please contact us through our Price Match Request form, by email, or by phone.

Price matches are valid prior to purchase only and cannot be applied retroactively. They may not be combined with any other promotions, coupons, or discounts.

Free Domestic Shipping

We offer free shipping and handling within 1–3 business days (excluding holidays) on most orders within the mainland United States.

Additional shipping charges may apply for orders shipped to Hawaii, Alaska, and U.S. territories.

International Shipping

We currently ship internationally to the following countries:

Australia, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, New Zealand, Portugal, Slovakia, Slovenia, South Africa, South Korea, Spain, the Netherlands, the Philippines, United Arab Emirates, and the United Kingdom.

Don’t see your country listed? Please contact us to inquire about availability.

Additional international shipping charges may apply.

Import Duties & Taxes

For international shipments, the recipient is responsible for all import duties, value-added taxes (VAT), customs fees, brokerage fees, and any other charges required by the destination country. These fees are assessed by the local customs authority and are not included in the item price or shipping costs. Payment of these charges is the responsibility of the buyer and may be required prior to or upon delivery. Failure to pay required import fees may result in delays, return of the shipment, or additional charges for which the buyer remains responsible.

Customs, Rejected & Seized Shipments

If a shipment is rejected by the recipient, refused at delivery, or confiscated, seized, or destroyed by customs or government authorities, Muscle Road is not responsible for the loss of the package and no refunds will be issued.

By placing an international order, the buyer agrees to comply with all import laws and regulations of their country. Muscle Road is not responsible for delays, confiscations, or additional fees imposed by customs.

Expedited & Overnight Shipping

Expedited and overnight domestic shipping options are available for customers who need faster delivery.

Orders placed after 1:00 PM PST may be processed and shipped the next business day.

Shipping Speeds (after shipment):

• Overnight shipping: Please allow one business day for delivery.
  
• Expedited shipping: Please allow one to two business days for delivery.

While most expedited orders arrive on time or by the following business day, delivery times cannot be guaranteed due to potential carrier delays, weather conditions, or other unforeseen circumstances. We are not responsible for delays caused by shipping carriers, and shipping costs will not be refunded for delays outside of our control.

Made-to-Order

Some items in our catalog are made to order, meaning they're produced specifically for your order rather than pulled from existing stock.

Because each piece is built when you order it, made-to-order items require a production window of 1 to 5 weeks before they ship. Once production is complete, your order ships via the carrier and timeframe listed, and you'll receive tracking as soon as it's on its way.

Staying informed: We keep you updated throughout the process. You'll hear from us when your order is confirmed and production begins, and again once your item ships with tracking information. If a significant delay comes up along the way, we'll reach out to let you know.

Please note:

• Production time is separate from and in addition to shipping transit time.
• Because these items are produced specifically for your order, cancellations may not be possible once production has begun. If you need to cancel, please contact us right away and we'll do our best to accommodate you before production starts.
• Made-to-order items may have different return eligibility than stocked items.

Cancellations & Order Changes

Requests for cancellation or modification must be submitted within twenty-four (24) hours of payment. Orders may ship prior to the expiration of this period. Once an order has shipped, it is final and cannot be changed. Requests submitted after 24 hours are not guaranteed due to processing or transit status.

Lost or Misdelivered Packages

If your package was lost in transit or delivered to the wrong address through no fault of your own, we’ll file a claim with the carrier to investigate.

If the carrier confirms the package was lost or misdelivered, we’ll make every effort to recover and deliver it to you.

If the item cannot be located after the investigation:

• You’ll be offered either a full or partial refund.
  
• A replacement, depending on the item’s value and availability.

Packages that have been signed for upon delivery are not eligible for replacement or refund.

If the package was delivered to the wrong address due to an incorrect address provided by the customer, we’ll still file a claim with the carrier; however, no refund or replacement will be issued in that case.

You can check the status of your order at any time by clicking “Order Status” on our website.

1. Click the Order Status link on our website.
   
2. Enter the email address you used when placing the order.
   
3. You will receive an email with instructions to set or access your password.
   
4. Once logged in, you can view:
   

• Order status
  
• Tracking information
  
• Return status
  
• Refund updates
  

You can also check your order confirmation or shipping email, which will include your tracking information.

We currently ship internationally to the following countries:

Australia, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, New Zealand, Portugal, Slovakia, Slovenia, South Africa, South Korea, Spain, the Netherlands, the Philippines, United Arab Emirates, and the United Kingdom.

Don’t see your country listed? Please contact us to inquire about availability.

Additional international shipping charges may apply.

If your package was lost in transit or delivered to the wrong address through no fault of your own, we will file a claim with the shipping carrier to investigate the issue. If the carrier confirms that the package was lost or misdelivered, we will make every effort to recover the package and ensure it is delivered to you.

If the package cannot be located after the investigation, we will offer either a replacement item or a full or partial refund, depending on the item’s value and availability.

If a package is delivered to the wrong address due to an incorrect address provided by the customer, we will still file a claim with the carrier to attempt recovery. However, in these cases, a refund or replacement cannot be guaranteed.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Non-Returnable Items

The following items are not eligible for return unless covered under an approved warranty claim:

• Products that show evidence of installation, use, modification, damage, or improper handling
• Custom-made, special-order, or personalized items
• Hazardous materials, including but not limited to batteries, paint, and chemicals
• Wheels or tires that have been mounted or installed

Return Requirements

To help ensure your return is accepted and processed promptly, please follow these guidelines:

• Return items in their original packaging whenever possible.
• Place the manufacturer’s packaging inside a separate shipping carton (“over-box”). Do not apply shipping labels, tape, or other markings directly to the manufacturer’s packaging.
• Returns received with damaged manufacturer packaging may be refused, as the item can no longer be resold as new.
• If you no longer have the original shipping materials, we recommend using a UPS Store, FedEx Office, or another professional shipping service to properly package your return.
• All returns are subject to inspection upon receipt.
• Items showing signs of installation, use, damage, or missing components may be denied or subject to a restocking fee.
• Original shipping and handling charges are non-refundable.
• Customers are responsible for return shipping costs unless the return is due to our error or a verified warranty issue.
• Promotional items, free gifts, or special-offer products included with your purchase must also be returned. If they are not returned, the retail value may be deducted from your refund.

International Orders

International orders are generally not eligible for return. However, depending on the circumstances, we may offer a partial refund at our discretion.

If your return is the result of an error on our part, we will work with you to correct the issue and provide an appropriate resolution.

Exchanges follow the same process as refunds; however, instead of receiving a refund, you will receive a replacement item.

Exchanges are available for:

• Items of equal value
  If the new item has a higher value than the original purchase, the price difference must be paid before the exchange is processed.
  
• Wrong or damaged products
  

All exchange requests must follow our standard return procedure and may be subject to inspection before approval.

We accepts a wide variety of payment options for your convenience. We currently accept Shop Pay, Google Pay, PayPal, and Venmo for quick and secure digital checkout. We also accept major credit and debit cards including Visa, Mastercard, American Express, and Discover. Additionally, we support other international and regional payment networks such as Diners Club, Elo, JCB, and UnionPay.

Yes, go to the footer of our website and select your currency.

To create an account, select the account icon (the silhouette) in the top-right corner of the header, or click “My Account” in the website footer.

Enter your email address, and you will receive a PIN code in your inbox. Use this PIN code to log in to your account.

Alternatively, you can log in using your Shop account if you have one.

We are happy to assist our Spanish-speaking customers. If you prefer help in Spanish, please contact us by phone, email, or through our contact form, and a Spanish-speaking team member will be available to assist you.

Nos complace ayudar a nuestros clientes que hablan español. Si prefiere recibir asistencia en español, comuníquese con nosotros por teléfono, correo electrónico o a través de nuestro formulario de contacto, y un miembro de nuestro equipo que habla español estará disponible para ayudarle.