All orders must be canceled or changed within 24 hours of payment.

Yes, our manufactures offer warranty (this will be handled on a case to case bases due to the fact that we work with many different manufactures and their warranties may vary). Contact us if you have any questions.

Request a price match by reaching out through our Contact Us page, email, or phone. When submitting your enquiry, select “Price match” as the reason for contact.

• Price matches are valid only before purchase and cannot be retroactively applied.
• Price matches cannot be combined with other promotions, coupons, or discounts.
• Management reserves the right to decline a price match at its discretion.

We offer free shipping and handling within 1–3 business days (excluding weekends and holidays) on most orders within the mainland United States. Additional shipping charges may apply for orders shipped to Hawaii, Alaska, and U.S. territories.

We also ship internationally to the following countries: Australia, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, the Netherlands, the Philippines, Portugal, Slovakia, Slovenia, New Zealand, South Africa, Spain, and the United Arab Emirates. Additional international shipping costs may apply.

International buyers are responsible for any import duties, VAT, and customs fees upon delivery. These costs are not included in the item price or shipping charges.

Expedited domestic shipping is available, and while most expedited orders arrive on time or the following day, please note that delivery times cannot be 100% guaranteed due to possible carrier delays, weather conditions, or other unforeseen circumstances.

For questions or assistance, feel free to email us at contact@muscleroad.com or call us at 951.268.4104.

You can track orders through "View/Track Orders" page on our site or feel free to contact us for more tracking info.

Yes, we ship to Australia, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, the Netherlands, Philippines, Portugal, Slovakia, Slovenia, New Zealand, South Africa, Spain, United Arab Emirates.

Please note: International buyers are responsible for any import duties, VAT, and customs fees upon delivery. These costs are not included in the item price or shipping charges.

If your package was lost in transit or delivered to the wrong address through no fault of your own, we will file a claim with the shipping carrier to investigate the issue. If the carrier confirms that the package was lost or misdelivered, we’ll make every effort to recover and deliver it to you.

If the item cannot be located after the investigation, we will offer you either a full or partial refund or a replacement, depending on the item’s value and availability.

If the package was delivered to the wrong address due to an incorrect address provided by the customer, we will still file a claim with the carrier; however, no refund or replacement will be issued in this case.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition as when you received it.
  
• It must include all original packaging.
  
• International orders are not eligible for returns.
  

If your return is due to an error on our part, we’ll take prompt steps to make it right.

How to Start a Return

1. Go to your order acknowledgement (sent to your email or phone).
   
2. Click “View Your Order.”
   
3. On the order page, select “Request Return.”
   

Alternatively, contact us directly:

• Email: contact@muscleroad.com
  
• Phone: (951) 268-4104
  

We can initiate the return process on your behalf.

Note: Items purchased through our eBay store must be returned through eBay to receive a full refund.

If your return is accepted, we’ll send a prepaid return shipping label if the reason for return is our fault (e.g., wrong or damaged item).

If you ordered the wrong item, you’ll need to pay for your own return shipping.

Once approved, we’ll email you instructions on how and where to send your package.

Items sent back without a prior return request will not be accepted.

You can always reach out with any return questions — we’re happy to help!

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged, or
  
• You received the wrong item.
  

We’ll review your claim and make it right as quickly as possible.

To verify your claim, photos or videos of the damage are required.

Important:

• If your item is damaged upon opening, do not remove it from its original packaging (you may open the outer shipping box).
  
• If damage or defects are noticed after installation or attempted installation, contact us right away for assistance.
  

Refunds and Exchanges

Once your return is received and inspected, we’ll notify you if your refund or exchange is approved.

Refunds

If approved, a refund will be issued to your original payment method within 24 hours.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

Exchanges follow the same process as refunds, but instead of a refund, you’ll receive the replacement item.

Exchanges are available for:

• Items of equal value, or
  
• Wrong/damaged products.
  

Lost or Misdelivered Packages

If your package was lost in transit or delivered to the wrong address through no fault of your own, we’ll file a claim with the carrier to investigate.

Exchanges follow the same process as refunds. However, instead of receiving a refund, you’ll be sent the product you wish to exchange for. Exchanges are valid only for items of equal value (any remaining balance must be paid) or for items that are incorrect or damaged.

We accepts a wide variety of payment options for your convenience. We currently accept Shop Pay, Google Pay, PayPal, and Venmo for quick and secure digital checkout. We also accept major credit and debit cards including Visa, Mastercard, American Express, and Discover. Additionally, we support other international and regional payment networks such as Diners Club, Elo, JCB, and UnionPay.

Yes, go to the footer of our website and select your currency.

To create an account you can click here or on the silhouette on the top right hand conner of the header. Login with your desired email and you will be sent a pin number to your inbox; use that pin number to login. Alternatively you can use your "shop account" to login as well.

Please click here or call us at 951.268.4104 if you need assistants in Spanish.